Order Conditions
At Morin Montreal, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Clearance or sale items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during a sale are not eligible for refunds. These purchases are considered final and cannot be returned or exchanged, even if the size is incorrect.
Return Shipping Costs
Customers are responsible for the shipping costs associated with returns. Morin Montreal does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
Return Notification Deadline
Returns must be reported within 14 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to remain eligible for a return.
Exchanging Sale Products
Sale items cannot be exchanged, even if the size is incorrect. Please make sure to select the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective products. If a product shows any manufacturing defect, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To start a return, please send an email to info@morinmontreal.com. Once your return request has been approved, you will receive detailed instructions to complete the return process.
Requirement to Include a Return Form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee proper handling of your request.
Conclusion
At Morin Montreal, we do everything we can to ensure our customers’ satisfaction. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly.
For any questions or concerns, please contact our customer service team at info@morinmontreal.com.